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UGG Customer Service

If you have any questions, you've come to the right place!

 We accept Visa now. We do not accept checks or cash at this time. Please note that we only accept one form of payment per order. 

How do I know if my order was placed successfully?After your order is submitted you will be directed to an order confirmation page with your order number. If you've reached this page, you can be assured your order did go through and will be processed. You should also receive an email confirmation shortly after your order is submitted.

  • We accept unworn products purchased exclusively from us within 60 days from the date of purchase.
  • Any merchandise considered worn upon return will be subject to a $10 re-stock fee.
  •  We do not ship orders the same day they are placed. Please allow up to 5 business days for processing on all orders placed with express shipping. All expedited orders will be processed for shipment on the following business day. You will receive a tracking number along with your shipping confirmation email once the order has processed and shipped.

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